Privacy Statement
Welcome to Goxbet Privacy Policy. This page explains how we collect, use, store and protect your personal information when you use our casino and sportsbook services. We take your privacy seriously and aim to provide clear, practical information about what data we process and how you can manage your preferences.
Types of data we collect
We collect several categories of information to operate accounts, process payments and provide our services. This includes personal data, technical data and transactional records that relate to your activity on our site.
Personal data
Personal data covers information you provide directly, such as name, date of birth, contact details (email or phone), ID documentation submitted for verification, and payment account details. We use this data to create and maintain your account and to meet verification and security requirements.
Technical data
Technical data is collected automatically when you visit our site or use our apps. This includes IP address, device identifiers, browser type, operating system, language settings and site activity like pages visited and games played. Technical data helps us secure accounts, improve site performance and troubleshoot issues.
Transactional data
Transactional data covers deposits, withdrawals, wagers, wins and losses, bonus usage and loyalty activity. We record this information to process transactions, manage bonuses, run loyalty programs and meet internal accounting or security checks.
How we use your information
We use collected data to operate your account, process payments, verify identity, prevent fraud, deliver support and improve our services. Data also helps us personalise offers and communications when you opt in. We may use aggregated or anonymised data for analysis and service development.
Data protection practices
We implement technical and organisational measures to protect your data and restrict access to authorised personnel. Measures include secure transmission of data, account access controls and regular security checks. While we strive to safeguard information, no method of transmission is completely secure, so please protect your account credentials.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, enable core functionality, analyse site performance and serve relevant content. You can manage cookie settings in your browser or via any cookie controls available on the site. Disabling certain cookies may affect site functionality.
Your rights
You have rights over your personal information, including rights to access, correct and request deletion of your data where applicable. You can also object to or restrict certain processing activities and manage marketing preferences. Requests are handled in a practical, verifiable way to protect account security.
Access, correction and deletion
To access, update or request deletion of your account data, contact our support team through the account help channels. We may require proof of identity before making changes to ensure account security. Some data may be retained where necessary for legal, security or accounting reasons.
Information sharing and third parties
We share information with service providers who help deliver our services, such as payment processors, identity verification and security partners. We require these partners to protect data and only process it for agreed purposes. We do not sell your personal data to third parties for direct marketing.
Privacy policy updates
We may update this policy to reflect changes in services or legal requirements. When we make material changes, we will notify you via the account message center or other appropriate channels. Please review this page periodically for the latest information.