Terms of Use

These Terms and Conditions describe the basic rules that apply when you use Goxbet. They explain the relationship between us and our users, covering account responsibilities, eligibility, acceptable use, promotions, payments, dispute handling and how we update these rules. By using the platform you agree to follow these terms and any related policy pages posted on the site.

Account responsibilities

Account holders are responsible for keeping login details confidential and for all activity that occurs via their account. We require accurate and up-to-date personal information. You must not share accounts or allow others to use your credentials. If you suspect unauthorized access you should notify support immediately. We may suspend or close accounts where fraud, chargebacks, identity misuse or bonus abuse is suspected.

Eligibility requirements

Only persons who meet our eligibility criteria may register and play. You must be of legal age to gamble in your jurisdiction - the platform requires confirmation of age and identity. We also restrict access from certain countries where participation is prohibited. We may request identity documents, proof of payment method and proof of address to verify your account before allowing full access or processing withdrawals.

Acceptable platform use

Users must not attempt to manipulate games, exploit software, use bots or otherwise harm the integrity of the service. Collusion, money laundering, multiple accounts per person and attempts to bypass restrictions are strictly prohibited. You are expected to use the site in good faith and to comply with any limits, bet caps or game restrictions we apply for regulatory, security or promotional reasons.

General bonus and promotion rules

Promotions, bonuses and free spins are governed by specific rules that are available with each offer. Bonuses are usually subject to wagering requirements, game contribution limits and maximum bet rules while wagering. Bonuses are limited to one per person/IP/household where stated and may be voided if abuse is detected. Withdrawals made before fulfilling bonus conditions may result in forfeiture of bonus funds and related winnings.

Deposits and withdrawals

We support a range of payment methods listed in the cashier. Deposits are typically credited instantly; withdrawal requests may require verification and review. We may hold withdrawals while identity and payment details are checked. Processing times depend on the chosen method and any required security checks. Limits and minimums may apply and large withdrawals can be split or subject to additional checks.

Dispute resolution

If you have a dispute you should contact our support team first so we can attempt an informal resolution. We will review account activity and relevant records. If the matter is not resolved through normal channels we will follow the procedures set out in our internal dispute policy and any requirements tied to our operating framework. Certain disputes may require documentation from the user to proceed.

Updates to terms and conditions

We may update these Terms from time to time. Changes will be posted on the site and, where appropriate, notified to account holders. Continued use of the platform after changes are posted constitutes acceptance of the updated terms. If you do not accept a change you should stop using the service and contact support for guidance.